Support · Contact

We're Here to Help You Succeed

Whether you need support with our solutions, have a question about our services, or want to learn more about Xinthesys, our team is ready to assist you. Connect with us through the channels below.

Routed to the right teamTechnical support, account & billing, and general inquiries each reach the specialists who own them.
One business dayTypical response within one business day
Support that stays engagedPersonalized, on-demand assistance to ensure your compliance needs are met as the landscape evolves.

sales@xinthesys.com

Contact Us

Support channels

How Can We Assist You?

Area	Capability	Detail
TECH	Technical Support	For product-related issues, troubleshooting, and system questions.
BILLING	Account & Billing Support	For inquiries regarding account management, subscription details, and payment information.
GENERAL	General Inquiries	For questions about Xinthesys solutions, partnerships, and general company information.
FEEDBACK	Feedback & Suggestions	Share feedback or suggestions for product improvements and service enhancements.

Self-help

Explore Our Self-Help Resources

Knowledge Base / Help Center

A collection of FAQs, articles, and tutorials to resolve common issues.

Browse Support Resources DOCS

Product Guides & Documentation

Detailed manuals, installation guides, and user documentation for each solution.

Browse Support Resources VIDEO

Video Tutorials & Demos

Step-by-step video tutorials on using key features of the ADEPT™ platform and other solutions.

Browse Support Resources PORTAL

Access Your Client Portal

Personalized support, subscription details, and user settings, all in one place.

Next step

Ready to put your reporting workflow in front of a specialist?

Support questions and workflow reviews both go through the form below. If you're evaluating Xinthesys for CAT, TRACE, or 605/606, we'll route your message to the right team.

Go to the form →

Typical response within one business day